Privacy Policy

At PERUVIAN PATH CUSCO S.A.C. (“Peruvian Path”) we respect your privacy. This policy explains what personal data we collect through peruvianpath.com and our communication channels, why we use it and what rights you have, in accordance with Peruvian Law No. 29733 on Personal Data Protection and its regulations.

1. Data controller

PERUVIAN PATH CUSCO S.A.C., A.P.V. Altiva Canas, 08006 Cusco, Peru. Email: info@peruvianpath.com.

2. What data we collect

• Contact and inquiry data: name, email, phone/WhatsApp, country, travel dates, number of travelers and the message you send us.
• Booking data: full name, passport or ID number, nationality, date of birth, hotel in Cusco, dietary needs or health information you decide to share (for example, allergies), and the data of the other travelers you register.
• Payment data: amount, method and transaction number. Card data is processed directly by Izipay or PayPal; we do not receive or store it.
• Complaints Book: the data required by law to register your complaint.
• Browsing data: IP address, browser, pages visited and cookies, as described in section 7.

3. Why we use your data

• To answer your inquiries and send you quotes.
• To manage your booking: purchase of Machu Picchu tickets, trains and permits, coordination of guides, transport and hotels.
• To process payments and issue receipts.
• To attend to complaints and comply with our legal obligations (tax, consumer protection and tourism regulations).
• To send you news and offers, only if you have given your consent. You can unsubscribe at any time.
• To improve our website and measure its use with statistical tools.

4. Legal basis

We process your data to execute the contract you request (booking), to comply with legal obligations and, for marketing communications and non-essential cookies, on the basis of your consent.

5. Who we share your data with

Only with the suppliers necessary to provide your services and only with the data each one needs: the Ministry of Culture (Machu Picchu tickets), railway companies, hotels, transport companies, guides, payment providers (Izipay, PayPal), and technology providers that host our website and email. We do not sell your data. Some of these providers may be located outside Peru; in that case we ensure adequate levels of protection.

6. How long we keep your data

Inquiries: up to 2 years. Bookings and payments: for the period required by tax and accounting regulations. Complaints Book: at least 2 years, as required by law. Marketing: until you withdraw your consent.

7. Cookies

We use technical cookies needed for the website and the booking cart to work, and, if enabled, analytics cookies (Google Analytics / Google Tag Manager) to understand how visitors use the site. You can block or delete cookies in your browser settings; some functions, such as the cart, may stop working.

8. Your rights

You can exercise your rights of access, rectification, cancellation and opposition (ARCO) by writing to info@peruvianpath.com with a copy of your identity document. We will reply within the legal terms. If you are not satisfied, you may file a claim with the National Authority for Personal Data Protection of the Ministry of Justice and Human Rights of Peru.

9. Security

Our website uses SSL encryption, access to the information is restricted to authorized staff, and we apply technical and organizational measures to protect your data against loss, misuse or unauthorized access.

10. Minors

Bookings must be made by adults. Data of minors traveling with their families is processed only to provide the services and with the authorization of their parents or guardians.

11. Changes

We may update this policy. The current version is always published on this page with its update date.