Terms and Conditions

These Terms and Conditions govern the tourism services offered by PERUVIAN PATH CUSCO S.A.C. (“Peruvian Path”, “we”) through peruvianpath.com, by email, WhatsApp or at our office in Cusco, Peru. By booking or paying for any service you confirm that you have read and accepted these Terms, our Payment & Refund Policy and our Privacy Policy, on behalf of yourself and every traveler included in your booking.

1. About us

Peruvian Path is a travel agency and tour operator based in Cusco, Peru, registered with the regional tourism authority (DIRCETUR Cusco / MINCETUR). We design and operate tours in Cusco, Machu Picchu and other destinations in Peru, directly or through carefully selected local suppliers (transport companies, railways, hotels, restaurants and guides).

2. Booking process

• You can book online through our website (cart and checkout), by email or by WhatsApp.
• A booking is confirmed only when we receive the payment or the deposit indicated at checkout and we send you a written confirmation by email with your booking number.
• To book Machu Picchu tickets, trains and permits we need the full name, passport or ID number, nationality and date of birth of every traveler, exactly as they appear in the travel document. Errors in this information may generate additional costs that are the responsibility of the traveler.
• Machu Picchu tickets, Inca Trail permits and train seats are limited and subject to availability at the moment of purchase. If a service is not available, we will offer you an alternative or a full refund of that service.

3. Prices

• Prices are shown in US dollars (USD), per person, unless otherwise indicated, and include only the services listed under “What’s included” on each tour page.
• Prices may change without prior notice until the booking is paid and confirmed. Once confirmed, the price is guaranteed, except for changes in taxes or official fees imposed by the authorities after the confirmation.
• Prices do not include international or domestic flights, airport taxes, travel insurance, tips, meals or drinks not specified, optional activities, personal expenses or any service not expressly mentioned.
• In accordance with Peruvian law, services sold to foreign non-resident tourists may be exempt from IGV (VAT). Peruvian residents may be charged the corresponding IGV.

4. Payments, changes and cancellations

Payment methods, deposits, changes, cancellations and refunds are regulated by our Payment & Refund Policy, which is part of these Terms.

5. Travel documents and health

• Each traveler is responsible for carrying a valid passport (or ID for Peruvian and Andean Community citizens), visas, vaccination certificates and any document required to enter Peru and to visit Machu Picchu. Copies are not accepted at Machu Picchu.
• Minors traveling without one or both parents must carry the travel authorizations required by Peruvian law.
• Many of our tours take place at high altitude (above 3,000 m). Travelers must be in good health and inform us before booking of any medical condition, pregnancy, allergy or dietary restriction. We recommend consulting your doctor before traveling and acclimatizing in Cusco for at least two days before high-altitude activities.
• We strongly recommend purchasing travel insurance covering medical assistance, evacuation and trip cancellation.

6. Our responsibilities

• We will provide the services described in your confirmation with professional diligence, using authorized suppliers, licensed guides and insured transport.
• If a service cannot be provided for reasons attributable to us or to our suppliers, we will offer an equivalent service or refund the actual value of the service not provided.
• We are not responsible for delays, changes or cancellations caused by force majeure or events beyond our control, such as weather conditions, natural disasters, strikes, road blockades, closures ordered by the authorities, health emergencies, or changes in the schedules of airlines and railways. In these cases we will do our best to offer alternatives; additional costs (extra nights, new tickets) will be paid by the traveler.
• We are not responsible for the loss of or damage to luggage and personal belongings, or for services contracted directly by the traveler with third parties.

7. Travelers’ responsibilities

• Be punctual at the pick-up time and place indicated in the confirmation. Late arrivals or no-shows are not refundable.
• Follow the instructions of the guide, especially those related to safety and to the rules of archaeological and natural sites. The guide may exclude from the activity, without refund, any traveler whose behavior endangers him or herself or the group.
• Respect local communities, heritage sites and the environment. It is forbidden to damage archaeological remains, leave waste or take plants, animals or stones.
• Peruvian Path strictly follows the ESNNA Code of Conduct against the sexual exploitation of children and adolescents and will report any suspicious situation to the authorities.

8. Modifications by Peruvian Path

For safety, weather or operational reasons, the guide or Peruvian Path may change the order of the visits, the itinerary or the timetables, always trying to keep the quality and content of the service. Hotels may be replaced by others of the same category if the confirmed hotel is not available.

9. Photographs and reviews

Our guides may take photos during the tours. We will only publish images in which travelers can be identified with their consent. We appreciate honest reviews on TripAdvisor and Google.

10. Complaints

If something goes wrong during your trip, please tell your guide or contact us immediately so we can solve it on the spot. Any written complaint must be sent to info@peruvianpath.com within 7 days after the end of the service. In accordance with the Peruvian Consumer Protection Code (Law No. 29571) you also have at your disposal our virtual Complaints Book (Libro de Reclamaciones); we will reply within the legal term of 15 business days.

11. Applicable law and jurisdiction

These Terms are governed by the laws of the Republic of Peru. Any dispute will be submitted to the competent courts and authorities of the city of Cusco, without prejudice to the consumer’s right to go to INDECOPI.

12. Changes to these Terms

We may update these Terms at any time. The version applicable to your booking is the one published on the date of your confirmation.